In this section, you will find answers to the most frequently asked questions about our products, campaigns, and webshop. Should you not find an answer to your inquiry here, please fill out one of the forms under the "Contact Us" menu and we'll get back to you as soon as possible!
To change your shipping address on Gamefound:
Please let us know if you run into any issues, we're happy to help!
As the pledges are locked and numbers have been finalized with our manufacturing partners we’re unable to offer a refund for current pledges. If you’d like to email us with any details or to see if we can help with an alternate solution please send a message to firstname.lastname@example.org.
At this time, the pledge manager is locked, all pledge information has been sent to and confirmed by our manufacturing partners so we can no longer add any items. However, we’re expecting to make the retail products and leftover add-ons available in our webshop shortly after the Kickstarter fulfillment, which is currently scheduled for November 2021. Please consider subscribing to our newsletter for the exact date and time of any new webshop availability.
If there is an issue in your copy of a Mindclash product - be it a Kickstarter or webshop product - or a part ends up missing or destroyed, please fill out this form, so we can help make the game complete again. Replacement shipments can take 2-3+ weeks depending on shipping destination and they are usually sent untracked.
While we are doing everything we can to deliver games in a pristine condition, unfortunately, accidents can happen. For Kickstarter games, we usually have a limited number of box replacements in each region (US, Canada, EU, Australia, Asia), so we will be able to replace damaged boxes in limited quantities after the fulfillment. In order to request a box replacement, please fill out this form. If you bought a Kickstarter Edition of one of our games second hand and it arrives damaged, unfortunately we won’t be able to replace the box.
If you purchased a game directly from the Mindclash Games webstore and the box arrives damaged, while we unfortunately can’t replace it as we don't have spare empty boxes for our retail products, please let us know at email@example.com and we’ll find a way to compensate you.
The reprint of these products is expected to arrive at our webshop around the end of the year. If you'd like a notification for this availability please consider subscribing to our newsletter if you haven't already.
This product will be available as part of the Trickerion bundle product, coming to our webshop around the end of this year. If you'd like a notification for this availability please consider subscribing to our newsletter if you haven't already.
To get the most recent updates on the Perseverance pledge distribution period, please head over to the updates section of the Kickstarter page. If you missed our KS and are looking for your copy of Perseverance, we’re expecting to make any leftover Deluxe and Standard Edition products available in our webshop shortly after the Kickstarter fulfillment, which is currently scheduled for January 2022. Please consider subscribing to our newsletter for the exact date and time of Perseverance’s webshop availability.
Unfortunately the remaining stock of KS leftovers for the Infinity Box have been sold out. Going forward you can combine retail products in our webshop to recreate the Infinity Box. The Infinity Box consists of the following components. Any currently not available will be restocked 2021 Q4.
Any other items are add-ons, the non-included ones in the Infinity Box being the following:
Orders are usually dispatched in 3-5 business days and delivered in another 3-7 business days depending on location. Orders going to Canada can take a little bit longer to arrive, adding approximately 3-5 business days to the estimation above as these orders are fulfilled from the US fulfillment centre. Please note that Canadian order tracking takes longer to update because tracking only becomes active once the parcel arrives to the destination country. This means that FedEx tracking will show a pending delivery date until the parcel is scanned in Canada.
In case you have any questions, please contact us at firstname.lastname@example.org!
We work with DHL and FedEx in Europe and Fedex and UPS in the US & Canada.
The Mindclash Games Webshop Europe currently only ships to European Union countries, Norway and Switzerland, while Mindclash Games Webshop US/CAN ships to the USA and Canada. We are continuously looking for ways to make worldwide shipping possible from our webshop and we are also working on setting up our Amazon store in an effort to make our games widely available. Thank you for bearing with us!
If you order from Norway or Switzerland you may have to pay for additional customs duties and/or taxes upon delivery. The amount of customs duty and VAT to be paid will be assessed at the point of entry of the destination country. If you order from anywhere else, you won’t have to pay additional customs or VAT.
Our webshop sends out tracking numbers as soon as our shipping partners have generated them for any specific order. In certain cases it can take a business day or two for the carrier to update the package on their end. For orders to Canada this is especially prevalent as the package must ship out of the US before the tracking updates, adding 2-3 business days to the estimated shipping time. If you don’t receive a tracking number within a week of placing the order, please feel free to contact us at email@example.com