faq

In this section, you will find answers to the most frequently asked questions about our products, campaigns, and webshop. Should you not find an answer to your inquiry here, please fill out one of the forms under the "Contact Us" menu and we'll get back to you as soon as possible!

To change your shipping address on Gamefound:

  1. Log in to Gamefound and click on your profile in the top right corner.
  2. Click on "My projects" and your order should appear in the list.
  3. Click on "View your pledge".
  4. Click on the three dots in the top right corner of the pledge, and "Manage shipping".
  5. Enter your new address and save your changes.

Please let us know at [email protected] if you run into any issues, we're happy to help! Please note that you won't be able to change the billing address of your order - in case this needs to be updated, send us an email and we'll take care of it.

Both Pledge Managers are now closed and we are not able to issue any refunds.

Both Pledge Managers are now closed, and it is not possible to modify any orders.

In case you have unspent credits in any of our Pledge Managers and you are unable to place an order, please email [email protected] with your name and shipping address and we’ll do our best to fulfil your pledge.

If there is an issue in your copy of a Mindclash product - be it a Kickstarter or webshop product - or a part ends up missing or destroyed, please fill out this form, so we can help make the game complete again. Replacement shipments can take 2-3+ weeks depending on shipping destination and they are sometimes sent untracked.

While we are doing everything we can to deliver games in a pristine condition, unfortunately, accidents can happen. For Kickstarter games, we usually have a limited number of box replacements in each region (US, Canada, EU, Australia, Asia), so we will be able to replace damaged boxes in limited quantities after the fulfilment. In order to request a box replacement, please fill out this form. If you bought a Kickstarter Edition of one of our games second hand and it arrives damaged, unfortunately we won’t be able to replace the box.

If you purchased a game directly from the Mindclash Games webstore and the box arrives damaged, while we unfortunately can’t replace it as we don't have spare empty boxes for our retail products, please let us know at [email protected] and we’ll find a way to compensate you.

The Kickstarter fulfilment is still ongoing - after fulfilment is complete, we will make the leftover copies available for purchase in our webshop. If you would like to receive a notification of the exact date the Deluxe Edition becomes available, please consider subscribing to our newsletter.

Unfortunately, Galactic Boxes are sold out; as a Kickstarter-exclusive product, it will not be reprinted.

The Standard Box has exactly the same gameplay content as the Galactic Box, and the Miniature Pack and the Triple-Layered Player Boards are available as add-ons.

This product is currently out of stock, we are expecting the reprint to arrive in Q2 2024. In the meantime, you can assemble the Bundle from the following products:

  • Trickerion - Legends of Illusion
  • Trickerion - Dahlgaard's Academy
  • Trickerion - Dawn of Technology
  • Trickerion - Dahlgaard's Gifts
  • Trickerion - Big Box

This product is currently out of stock, we are expecting the reprint to arrive in Q1 2024.

The Infinity Box was a Kickstarter-exclusive product that will not be reprinted. Going forward you can combine retail products in our webshop to recreate the Infinity Box - it consists of the following components:

  • Anachrony - Essential Edition
  • Anachrony - Classic Expansion
  • Anachrony - Exosuit Miniatures
  • Anachrony - Future Imperfect
  • Anachrony - Fractures of Time
  • Anachrony - Resin and Heat Transfer Pack
  • Anachrony - Big Box

Any other items are add-ons, the non-included ones in the Infinity Box being the following:

  • Promo Pack
  • Resin Energy Source Pack
  • Metal Resource Cube Pack

Orders are usually dispatched in 3-5 business days and delivered in another 3-7 business days depending on location. Orders going to Canada can take a little bit longer to arrive, adding approximately 3-5 business days to the estimation above as these orders are fulfilled from the US fulfillment centre. Please note that Canadian order tracking takes longer to update because tracking only becomes active once the parcel arrives to the destination country. This means that FedEx tracking will show a pending delivery date until the parcel is scanned in Canada.

In case you have any questions, please contact us at [email protected]!

We work with DHL and FedEx in most of Europe, with inPost in Poland and USPS, Fedex and UPS in the US & Canada.

The Mindclash Games Webshop Europe currently only ships to European Union countries, the United Kingdom, Norway and Switzerland, while Mindclash Games Webshop US&CAN ships to the USA and Canada. We are continuously looking for ways to make worldwide shipping possible from our webshop and we are also working on setting up our Amazon store in an effort to make our games widely available. Thank you for bearing with us!

If you order from Norway, Switzerland, the United Kingdom or the Canary Islands, you may have to pay additional customs duties and/or taxes upon delivery. The amount of customs duty and VAT to be paid will be assessed at the point of entry of the destination country. If you order from any other country that we ship to, you won’t have to pay additional customs or VAT.

Our webshop sends out tracking numbers as soon as our shipping partners have generated them for any specific order. In certain cases it can take a business day or two for the carrier to update the package on their end. For orders to Canada this is especially prevalent as the package must ship out of the US before the tracking updates, adding 2-3 business days to the estimated shipping time. If you don’t receive a tracking number within a week of placing the order, please feel free to contact us at [email protected]