If there is an issue in your copy of a Mindclash product - be it a Kickstarter or webshop product - or a part ends up missing or destroyed, please fill out this form, so we can help make the game complete again. Replacement shipments can take 2-3+ weeks depending on shipping destination and they are usually sent untracked.
While we are doing everything we can to deliver games in a pristine condition, unfortunately, accidents can happen. For Kickstarter games, we usually have a limited number of box replacements in each region (US, Canada, EU, Australia, Asia), so we will be able to replace damaged boxes in limited quantities after the fulfillment. In order to request a box replacement, please fill out this form. If you bought a Kickstarter Edition of one of our games second hand and it arrives damaged, unfortunately we won’t be able to replace the box.
If you purchased a game directly from the Mindclash Games webstore and the box arrives damaged, while we unfortunately can’t replace it as we don't have spare empty boxes for our retail products, please let us know at email@example.com and we’ll find a way to compensate you.